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FAQ

Answers to common questions

Search or browse answers about our services, service areas and how installs work.

General

What areas do you serve?

We serve New Jersey and New York, from Oakhurst, NJ to Brooklyn, NY and hundreds of cities in between.

Can someone come today?

Often, yes. A technician can come to your home as soon as today. Call 1-800-INSTALL to check availability.

Are your technicians vetted?

Yes. Only the top 10 percent of technicians make the cut, and each one passes a rigorous background check.

Do you work with businesses?

Yes. We install for homes and offices, residential and commercial.

Are you an authorized Control4 dealer?

Yes, in New Jersey and New York.

Are you a certified Sonos dealer?

Yes. We install and integrate Sonos systems, and we take on Sonos projects across the USA.

Do you install custom shades?

Yes. We measure and install manual and motorized custom shades and integrate them with Control4 and other systems.

Do you install UniFi Wi-Fi?

Yes. We design and install UniFi networks, including access points, PoE switches and cameras.

Do standard TV mounting prices include the bracket?

No. Standard mounting prices do not include the bracket. You can choose a fixed, tilting or full-motion bracket when you book.

How do I get a quote?

Call 1-800-467-8255, use the quote form or try our project planner. Quotes are free.

Entertainment

How much does TV mounting cost?

Pricing depends on TV size, wall type, the bracket and any add-ons such as wire concealment or a soundbar. Standard mounting prices do not include the bracket. Call 1-800-467-8255 or request a free quote.

Can you mount a TV over a fireplace?

Yes. We plan the viewing height, check the wall and the wiring path, and recommend a mount that works for the space. Ask us about a pull-down or tilting bracket if the TV will sit high.

Can you hide the wires?

Yes. We can run power and cables inside the wall so nothing hangs below the TV. It is one of the most popular add-ons.

How soon can someone come?

Technicians can often come as soon as today. Call us to check availability in your area.

Do you mount TVs on brick or stone?

Yes. We bring masonry anchors and the right bits for brick, stone and concrete.

Can you mount a very large TV?

Yes. Large TVs need the right bracket rating and solid anchoring. We check weight and wall structure first.

Will you take my old TV down?

Yes. Tell us when you book and we will remove and re-mount as needed.

Can you also set up my streaming device and soundbar?

Yes. Those are among the most popular add-ons.

How big should my home theater screen be?

It depends on room size and seating distance. We measure the space and recommend a screen or projector size that fills your view without straining.

Do I need pre-wiring for a home theater?

Wiring makes a big difference. In new construction we run speaker, video and control wiring before walls close. In existing homes we can often fish wire through walls and ceilings.

Can you add a theater to my basement?

Yes. Basements are popular for theaters. We plan wiring, speakers, seating and lighting around your layout.

Can I control everything with one remote?

Yes. We program a universal remote or a Control4 system so one button starts your movie.

How long does a home theater installation take?

It depends on scope. A simple TV and sound upgrade can take part of a day, while a dedicated theater with new wiring takes longer.

TV or projector for my theater?

TVs are bright and simple. Projectors offer a larger image in a light-controlled room. We recommend based on your space.

Do you handle acoustic treatment?

We can advise on panels and layouts and coordinate with your builder.

Can I add whole-home audio to an existing house?

Yes. We can often fish speaker wire through walls and ceilings, or use wireless speakers where wiring is difficult.

Sonos or in-ceiling speakers?

Sonos is quick and flexible. In-ceiling speakers give a cleaner look and are great for larger systems. Many homes use both. We recommend based on your layout and goals.

Can I control it with my phone?

Yes. Sonos and Control4 both have apps, and we can set up voice control as well.

Are you a certified Sonos dealer?

Yes. 1800Install is a certified Sonos dealer.

Can I mix Sonos and in-ceiling speakers?

Yes. A Sonos Amp or Port can power in-ceiling speakers so they join your Sonos system.

Can I play different music in different rooms?

Yes. Each zone can play its own source or join a group.

Can I put a regular TV on my patio?

Outdoor TVs are made for weather, temperature swings and glare. We recommend a TV designed for outdoor use, even on covered patios.

How do you run wiring outside?

We use weather-rated cable and sealed fittings, and we plan paths to keep everything protected and tidy.

Will Wi-Fi reach my backyard?

Often not without help. Outdoor access points solve this. See our UniFi Wi-Fi service.

Can outdoor TVs stay outside in winter?

Outdoor TVs are built for a wide temperature range, but always follow the manufacturer's guidance for your model.

Do you install outdoor projectors?

Yes, for backyard movie setups. We plan the screen, projector and sound together.

Where should a projector be mounted?

It depends on the projector's throw distance and the screen size. We measure the room and choose a location that gives a sharp, correctly sized image.

Do you install motorized screens?

Yes. We install fixed and motorized screens and wire them to your control system.

Ceiling or shelf mount?

Ceiling mounts keep things clean and protect the projector. Shelf mounts are fine when wiring is limited.

Can you install a screen that rolls up?

Yes. We install motorized and manual pull-down screens.

Smart home

Where do I start with home automation?

Start with what would make your day easier, such as lighting scenes, shades or music. We design a system that can grow over time.

Is home automation only for new homes?

No. Many systems work in homes that are decades old, using wired and wireless options.

Does it work with Alexa or Google?

Yes. We can set up voice control with compatible devices.

How much does home automation cost?

It depends on scope. A single room upgrade is very different from a whole-home system. We give a free quote after understanding your goals.

Can I start small and add later?

Yes. A good system is designed to grow.

What if I move?

Systems can often stay with the house or be reconfigured for a new home.

Can I add smart lighting to an existing home?

Yes. Many smart dimmers and keypads are designed for retrofit installs.

Can shades open and close automatically?

Yes. Motorized shades can follow schedules, the sun or scenes.

Do smart dimmers work with LED bulbs?

Many do, but compatibility varies. We choose dimmers and bulbs that work together.

Can shades open with the sun?

Yes. Motorized shades can follow schedules and, in some systems, the sun.

Is LED landscape lighting energy efficient?

LED fixtures use far less energy than older halogen lighting and last much longer.

Can I control lights from my phone?

Yes. We can set schedules and app control, or add landscape lighting to Control4 scenes.

Do you install low-voltage lighting?

Yes. Most landscape lighting is low voltage for safety and flexibility.

Can it turn on at dusk?

Yes. We can schedule or use a sensor.

Security & network

Wired or wireless cameras?

Wired PoE cameras are the most reliable because they get power and data from one cable. Wireless cameras are easier to place. We recommend based on your home.

Can I see the cameras when I am away?

Yes. We set up remote viewing so you can check from your phone anywhere.

Do you install video doorbells?

Yes. We install video doorbells and connect them to your network and phone.

How long is video stored?

It depends on the recorder or service and camera count. We size storage to your needs.

Can I share access with family?

Yes. Most systems allow multiple users with their own permissions.

Do cameras work at night?

Yes. Most include infrared or low-light night modes.

Can I give a guest temporary access?

Yes. Most smart lock and access systems allow temporary codes or credentials.

Do smart locks work if the internet goes down?

Most keep working locally, and physical keys or codes remain as backup. We explain the details for the product we install.

Can I lock my house from my phone?

Yes, with a connected smart lock and app.

Are smart locks secure?

Modern smart locks use encryption and audit trails. We help you set strong codes and user rules.

When should pre-wiring happen?

Before insulation and drywall, during the rough-in stage. Contact us early so we can review plans.

Can I add wiring to a finished home?

Often yes. We can fish cables through walls and ceilings, use attics and basements, or use wireless options where needed.

What is trim-out?

It is the final stage when we install devices, terminate cables, program systems and test everything.

What is structured wiring?

A planned system of network, video, audio and control cables that all lead to a central location.

Should I use wireless instead?

Wired connections are more reliable. Wireless helps where wiring is not practical.

Do you work with my electrician?

Yes. We coordinate with builders and electricians.

Do you install IP phone systems?

Yes. We install IP phones, configure the system and run the cabling.

Can an intercom show me who is at the door?

Yes. Video door stations show who is there and let you talk and unlock from a screen or phone.

Do you install VoIP phones?

Yes. We install and configure IP phone systems.

Can intercom ring my phone?

With supported systems, yes.

Do you provide computer support for small offices?

Yes. We help with workstation setup, printers, Wi-Fi and networking for small offices.

Can you fix slow Wi-Fi?

Often. We check coverage, interference and equipment, and can add or reposition access points.

Do you fix printers?

We help with setup and connection problems.

Can you help with smart TV apps?

Yes. We set up smart TVs and streaming devices.

Do you work with restaurants and retail stores?

Yes. We install TVs, audio, cameras and networking for restaurants, retail and offices.

Can you work outside business hours?

Yes. We can schedule installs to minimize disruption.

Do you offer service plans for businesses?

Yes. Call to discuss ongoing support.

Can you do multiple locations?

Yes, in New Jersey and New York.

Free quote. Often same-day appointments.

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